Courtesy of One Of The Four David Zinkin, the following tidbit regarding Our Very Favorite Online Service Evar:

Dude gets 'Tude while trying to cancel AOL

Frankly, Vincent was far too generous. I would have been demanding a supervisor the very second the guy said anything other than "Yes, sir" once I had satisfied the security authorization questions. Having worked in this industry, I know how to make things happen and have no tolerance for crap like this.

Actually, something similar happened when I bought my first laptop: Best Buy was trying to sell me the standard litany of extended warranties and the like, but because I financed it through a newly-acquired Best Buy credit card, I got a couple extra ones. And when I said, no, I didn't want the service they were hawking, the guy actually said "May I ask why not?" And (much to my credit, because this NEVER happens, I'm usually too flabbergasted at the breach in courtesy to think clearly enough to do it), I simply looked at him calmly and said "No."

Then he did it AGAIN. Some other thing where the minimum payment is guaranteed if I lose my job and can't make the payment or some crap. Nope, don't want that. "May I ask why not?" This time, he got the Icy Stare Of Ask Me That One More Time And You're Going Home Tonight Sans Testicles, and a way-more-definite "NO."

Either he got the picture or ran out of services to shill, because he did not try a third time.

Sad thing is, I know for a fact that there are enough technophobes, elderly people, and just plain morons out there that this tactic works more often than not, so I don't see it stopping. However (and this is the point that I hope to get across to The Four Of You), I do feel that my obligation to any kind of social courtesy during a business transaction like this comes to an abrupt end the second a breach likes this takes place, and I have no problem with and no regrets after playing the Asshole Card just as soon as they do. posted at 12:59 AM | Permalink |